Terms of Use

Gamix is a marketplace providing access to digital game keys as well as physical gaming accessories and decor items, operating for the Azerbaijani market. Prices on the platform are listed in Azerbaijani manats (AZN) unless stated otherwise.

Use of the platform is permitted for personal, non-commercial purposes only, unless otherwise expressly agreed with Gamix.

If you do not agree with any provision of these Terms, please discontinue use of the platform.

The Gamix platform is operated by an individual entrepreneur (fərdi sahibkar) registered under the legislation of the Republic of Azerbaijan and applying a simplified tax regime.

Operator details: Tax ID (VÖEN) 1204069632, registered address: Bakı şəhəri, Xəzər rayonu. Current operator details are available on request via admin@gamixshop.com.

Placing an order requires registering an account with an email and password. Account access is managed using session tokens (JWT) and refresh tokens.

You agree to provide accurate information during registration, keep it up to date, and not share access to your account with third parties. You are responsible for all activity carried out under your account.

If you suspect unauthorized access to your account, notify support immediately.

Registering an account and making purchases on the platform is available to individuals over the age of 18, or the age otherwise required by applicable legislation of the Republic of Azerbaijan for entering into such transactions. Individuals below that age may use the platform only with the consent and under the supervision of a parent or legal guardian.

Individual games and products may carry their own age ratings set by the publisher or a content classification system — review them on the product page before purchasing.

Products in the catalog may have multiple variants (edition, platform, activation region, bundle contents, etc.). Make sure the selected variant matches your needs before purchasing — this is especially important for digital keys.

Gamix may change prices, assortment, and product descriptions at any time. The price fixed at the moment an order is placed applies to that order and does not change afterwards.

Despite reasonable efforts to keep the catalog accurate, descriptions and prices may occasionally contain technical errors; in case of an obvious pricing error, Gamix may cancel the order with a full refund of amounts paid.

Adding an item to the cart or wishlist does not reserve the item and does not guarantee its availability or that its price will remain unchanged by the time you check out.

Availability, particularly for limited stock of physical products, is confirmed only at checkout.

An order is considered placed once confirmed on the checkout page. Gamix may offer various payment methods, including payment by bank card, use of the platform's internal balance, and installment plans for select orders; available payment methods are displayed at checkout and may change.

Payments are processed using secure mechanisms; Gamix does not store full bank card data on its side (see the Privacy Policy).

If an installment plan is selected, separate payment-schedule terms apply and are displayed before the order is confirmed.

Payment is deemed made when the payment provider confirms it. Fees charged by your bank and the payment system (for example, for currency conversion) are borne by you; Gamix’s own fees are shown before payment.

Card instalments (including for Steam top-ups) are provided by the partner bank (Kapital Bank) under the terms of its programme and its agreement with you. Availability, term, monthly payment and the instalment markup are shown on the checkout page before payment; by confirming the order you agree to them.

Instalment payments are charged by the bank; Gamix is not the lender and does not charge interest or penalties. The consequences of late or missed payments and matters of early repayment are governed by the bank’s terms and are dealt with directly between you and the bank.

A product or service paid for in instalments is returned under the refund rules of these Terms; how instalment payments are recalculated on a refund is determined by the bank.

Once payment is successful, the digital key becomes available in the "Game library" section of your account and is additionally sent to the email address provided at registration.

The key is granted under a non-exclusive, non-transferable license for activation on the platform and in the region specified on the product page. Before purchasing, make sure the activation region and platform are compatible with your account on the relevant service (Steam, PlayStation Network, etc.).

Activation, use, and any subsequent technical support for the key after activation are governed by the terms of the game publisher and the activation platform, not by Gamix.

A key is normally available within a few minutes of payment confirmation and no later than 1 calendar day. A key of proper quality is one that can be activated as intended on the stated platform and in the stated region.

If you have not received the key or it does not work, tell support within 7 days of payment, stating the order number. After that period Gamix’s obligation to deliver the key is deemed fulfilled, unless the law provides otherwise.

A Steam wallet top-up is made by the login of the Steam account (the sign-in login, not the profile nickname) and, as a rule, happens automatically within a few minutes after payment is confirmed. Under heavy load or failures on the side of Steam or partners the time may be longer; Gamix does not guarantee a specific crediting time.

You are responsible for the correctness of the login, account region and amount you enter. The top-up is credited to the account you specify and, once credited, cannot be cancelled or redirected to another account. Gamix never asks for your Steam account password or Steam Guard codes.

The minimum and maximum amount of a single top-up, the daily limit, the conversion rate to manat, the service fee and the available account regions are shown on the top-up page and may change; the values shown before payment apply to the order.

If a top-up cannot be completed (for example, the account cannot receive it or a partner-side failure occurs), the amount paid is returned to the card used for payment; the crediting time depends on the bank. Once the funds are credited to the Steam wallet, the service is deemed rendered and is non-refundable, except where Gamix did not perform the service properly.

Buying games on Steam: on your request we assess the price of the selected games and tell you the price; after you pay, we buy the games manually and gift them to the Steam nickname you specify. Check the game links and the nickname before paying: once the gift is sent, neither the games nor the money can be returned. You may decline a request before paying.

Gamix is not affiliated with Valve Corporation and is not its partner or representative. Steam and the Steam logo are trademarks of Valve Corporation. Restrictions, blocks and rule changes on the part of Steam are outside Gamix’s control.

A pre-order is payment for a game key before the game’s official release. A pre-order key is delivered within 3 business days of the publisher’s official release date; the period may shift together with the release date, and current information is shown on the product page.

Before the game is released you may cancel a pre-order for a full refund. Once the key has been issued, the refund rules for digital keys apply. If the publisher cancels the game’s release, Gamix refunds the payment in full.

Physical products (accessories, decor items) are delivered to the address provided by the buyer at checkout. Delivery is carried out by partner courier services, including CDEK and Wolt Drive; the specific delivery method and its cost are shown at checkout.

Delivery times are estimates and depend on the courier service, region, and product availability; Gamix does not guarantee a specific delivery date but keeps the buyer informed of the order status.

The risk of accidental loss or damage to a physical product passes to the buyer upon receipt of the order from the courier service. Check the packaging for integrity upon delivery.

Delivery of physical goods is carried out within the territory of the Republic of Azerbaijan unless stated otherwise.

Due to the nature of digital goods, an activation key is generally non-refundable and non-exchangeable once the key code has been revealed (shown) in the "Game library" section or activated on the relevant platform.

An exception applies where the key is invalid, has already been activated by someone other than the buyer, or fundamentally does not match what was stated on the product page (e.g., wrong platform or region), provided the buyer did not activate or reveal the code in a manner that undermines the good faith of the claim.

To request a refund for a digital product, contact support with your order number and a description of the issue — the review procedure is described in the "Two-stage refund process" section below.

Physical products (accessories, decor items) may be returned within a reasonable period from the date of receipt, provided the item has not been used and its marketable condition, packaging, and completeness have been preserved.

Returns are not accepted for items damaged through the buyer's fault, or in other cases provided for by the consumer protection legislation of the Republic of Azerbaijan.

Return shipping costs for a return initiated by the buyer (not related to a defect or a Gamix error) are borne by the buyer, unless otherwise agreed with support.

A refund request is reviewed in two stages: (1) an initial check by support to confirm the request meets the applicable refund conditions (product category, time limit, condition of the key or item); (2) upon approval — processing of the refund and, where relevant, agreeing on the method of reimbursement (platform balance or original payment method).

If the order being refunded previously generated XP, a level increase, savings-goal contributions, referral bonuses, or coupons for the buyer, those credits are proportionally reversed or deducted as part of processing the refund. If reversing the XP results in a lower level, the corresponding level privileges cease to apply.

If the item being refunded was made available through the game library or otherwise used to obtain in-game or platform benefits, access to it may be revoked as part of processing the refund.

You can submit a refund request in your account (“Orders” → “Request a refund”) or write to support at support@gamixshop.com stating the order number. We review the request within 3 business days and notify you of the decision by email.

Approved amounts are returned to the payment method used for the purchase (or to your platform balance by agreement with you) within 10 business days of approval; the crediting time depends on the bank and the payment system. Bank and payment-system fees may not be reimbursed unless the law provides otherwise.

Gamix provides gamification features: experience points (XP) and levels earned through purchases and activity, "savings goals" for accumulating funds toward a specific target, a referral program, and promo codes/coupons.

XP, levels, savings-goal balances, referral bonuses, and coupons are internal platform tools; they are not money, an electronic money equivalent, or a security, are not exchangeable for cash, and may not be transferred to third parties except through a mechanism the platform expressly provides for that purpose (e.g., a referral link).

Gamix may change the rules for earning XP, levels, cashback, and bonuses, revoke bonuses that were credited without a valid basis (including those obtained through abuse, multiple account registrations, or other bad-faith conduct), and reverse bonuses when the related order is refunded.

Only users who have a confirmed purchase of the relevant product on the platform (verified purchase) may leave a review for it.

Reviews must be made in good faith, relate to the product, and must not contain abuse, spam, third parties' personal data, or unlawful content. Gamix may moderate, hide, or remove reviews that violate these requirements.

The following are prohibited: using the platform for fraudulent purposes; initiating unwarranted chargebacks instead of contacting support; creating multiple accounts to abuse bonuses, the referral program, or promotions; attempting to circumvent the platform's protective mechanisms (including anti-bot protection); and any other conduct that violates these Terms or the legislation of the Republic of Azerbaijan.

Gamix may suspend or block an account, cancel orders, and reverse bonuses upon detecting signs of fraud, chargeback abuse, or a pattern of unjustified refund requests, and will notify the user of the reasons for the action.

You confirm that you buy goods and services for personal use. It is prohibited to resell keys and other digital goods obtained on Gamix, to transfer them for payment, or to decompile, modify or forge keys. If there are reasonable grounds to suspect purchases for commercial purposes, Gamix may refuse or cancel an order and suspend the account, notifying you of the reasons.

To protect the platform against fraud, automated attacks, and abuse, Gamix applies technical protective mechanisms, including hidden "honeypot" form fields and other methods for detecting automated (bot) traffic.

For the same purposes, Gamix collects and processes certain technical data (IP address, user-agent data, session metadata) — see the Privacy Policy for details.

To operate the platform, Gamix uses cookies and similar technologies. Essential cookies (for example, those that keep you signed in) are required for the platform to work and are used without separate consent — by continuing to use the platform, you agree to their use.

Optional cookies — web analytics and recording of on-site actions — are enabled only after you give consent in the cookie banner. You can change or withdraw your consent at any time via the "Cookie settings" link at the bottom of the page; declining does not limit access to the platform or purchases.

The list of cookies, their purposes and retention periods is set out in the Cookie Policy, and how personal data is processed is set out in the Privacy Policy. These documents supplement these Terms and are published on the platform.

The design, logo, text, source code, and other elements of the Gamix platform are the intellectual property of Gamix or are used under a lawful basis. Trademarks, logos, and other materials belonging to game publishers and rights holders remain the property of their respective owners.

Using platform materials in a manner not contemplated by its ordinary functionality (copying, distribution, creation of derivative works) without Gamix's prior written consent is prohibited.

Gamix is not liable for disruptions in the operation of third-party activation services, game publishers, the payment provider, or delivery services, but will provide reasonable assistance in resolving issues that arise.

To the maximum extent permitted by the legislation of the Republic of Azerbaijan, Gamix's liability to a user for any claims related to the use of the platform is limited to the amount paid by the user for the relevant order.

Gamix is also not liable for losses caused by: blocking or revocation of a key or account by a publisher or platform after successful activation; defects in the game itself; incorrect data provided at registration or when ordering (including the Steam login or nickname, region and platform); your sharing of your sign-in details with third parties; failures of the internet, communication providers and payment systems beyond Gamix’s control.

The parties are released from liability for failure to perform caused by force majeure (natural disasters, hostilities, decisions of state authorities, sanctions and blocks affecting payment systems and platforms, mass network failures and other events that cannot be foreseen or prevented). Gamix may temporarily suspend the platform or individual services for technical reasons while they are being resolved.

Nothing in this section limits consumer rights that cannot be limited under the legislation of the Republic of Azerbaijan.

Gamix may amend these Terms from time to time. The current version is always available on the platform, showing the date of its last update. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

Gamix will notify users of material changes by email or via a notification in their account.

These Terms are governed by and construed in accordance with the legislation of the Republic of Azerbaijan. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of the Republic of Azerbaijan at the operator's location, unless applicable law provides otherwise.

For any questions related to these Terms, please contact: admin@gamixshop.com.

Before going to court the parties seek to settle a dispute by a pre-trial claim: send the claim to support@gamixshop.com stating the order number, the substance of the demand and your contact details. Gamix gives a reasoned reply within 10 calendar days of receiving the claim.